بِسْمِ اللَّهِ الرَّحْمَنِ الرَّحِيمِ

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Effective Communication, 9780241537992, 978-0241537992

65,000 تومان
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سال انتشار: ۲۰۲۲
زبان کتاب: انگلیسی
فرمت فایل: PDF
زمان تحویل: حداکثر یک روز کاری

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Perfect your business communication skills and become a better leader with DK's newest practical business guide
This new and improved edition will give you the tools to achieve effective communication both in the office and working from home. You'll discover how to enhance your communication skills by learning to understand your audience, communicate strategically, and discover which delivery approach is right for you
Ever find it hard to have those crucial conversations with colleagues and clients? This management book will show you how to overcome barriers to communication, choose the right medium for your message, and make an impact

In a slim and portable format, ideal for learning on-the-go, this practical guide offers
A clear and accessible approach, with step-by-step instructions, tips, and checklists, to engage and challenge -readers
'Ask yourself' features encouraging self-reflection and self-growth
Eye-catching illustrations, graphics, and tables
Real-world case studies to demonstrate and explain problem-solving and build confidence

Develop professionally and inspire others! At DK we know that having those important business conversations is not always easy. This management book will teach you how to listen effectively, building the people skills to communicate successfully at every business level - be it with junior team members or the board of directors
The perfect toolkit for remote management in our flexible working world, this practical guide offers the latest advice on communicating from a distance, recommending which technology and techniques to use in order to achieve the best results from working from home
Why settle for mediocre management? The Essential Managers series includes a total of 10 titles to help you maximize your potential as a business manager. Perfect your sales pitch with Essential Managers: Selling, or improve upon your leadership skills with Essential Managers: Leadership. The guides are written to complement but not compete with each other, so you can tailor your learning to your specific business needs and discover the DK book that's right for you

Introduction
Chapter 1 Understanding communication skills
Defining communication
Overcoming barriers
Communicating at work
Planning your approach
Matching the message
Choosing your medium
Chapter 2 Speaking and writing
Planning your speech
Developing visual support
Improving your confidence
Delivering your speech
Becoming a better writer
Writing a business letter
Using email and instant messaging effectively
Writing reports
Chapter 3 Communicating with your team
Listening effectively
Giving feedback
Understanding nonverbal communication
Running briefings and meetings
Communicating to persuade
Managing conflict
Chapter 4 Communicating externally
Negotiating successfully
Selling
Communicating across countries and cultures
Writing for the web
Communicating through social media
Running a video meeting
Communicating in a crisis
Dealing with the media
Building brands
Index
Acknowledgments