In the name of of Allah the Merciful

Service Automation in the Public Sector: Concepts, Empirical Examples and Challenges

Gustaf Juell-Skielse, Ida Lindgren, Maria Åkesson, 3030926435, 978-3030926434, 9783030926434, B09VK8FS1N, 978-3-030-92643-4, 978-3-030-92644-1

80,000 Toman
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English | 2022 | PDF

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This edited volume highlights the latest advances in and findings from research on service automation in public sector organizations. The contributing authors use a mix of social and technological approaches to increase readers’ understanding of public service automation. The respective chapters discuss the automation of services in public organizations from a conceptual standpoint, present empirical examples of automation applications in public organizations, and consider the implementation-related challenges that can arise. The book’s overall goal is to aid and inspire researchers and practitioners to expand their knowledge of service automation in public organizations, while also providing a foundation for policy development and future research.

Following a brief introductory chapter, the book addresses major gaps in our current understanding of service automation in public organizations, and provides suggestions for future research. Moreover, it argues that there is a continued need to observe and learn from empirical examples, and a need for more critical studies on the social and societal consequences of increased service automation in public organizations.